MyUnityPoint Frequently Asked Questions

General Question
What is "MyChart"?
Enrollment Questions
How do I sign up for a MyUnityPoint account?
Who do I contact if I have further questions?
After You’ve Enrolled
I forgot my password. What should I do?
My activation code does not work. What should I do?
Can you send me a new activation code? I lost it, let it expire or did not receive it?
I want to "bookmark" or set a "favorite" link to the MyUnityPoint login page. What is the best link to save?
I was logged out of MyUnityPoint, what happened?
Can I access MyUnityPoint from my mobile device?
Appointments and Messaging
If I send a message to my provider or nurse, when can I expect a reply?
Can I schedule a physician or provider appointment?
I would like to schedule an appointment, but I don’t see my provider listed?
Can I still request an appointment online if my provider or reason for visit isn’t available in the scheduling feature?
Can I cancel an appointment using MyUnityPoint?
How do I change my notification settings?
Your Medical Records
What is the difference between my provider notes and the After Visit Summary (AVS)?
Will I be able to view my entire medical record in MyUnityPoint?
When can I see my test results in MyUnityPoint?
Can I see notes in the MyUnityPoint mobile phone app?
Why can’t I see any of my notes or a specific note I expected to see?
What if I have questions about the information in my note?
Some of my health information on MyUnityPoint is not accurate, what should I do?
Proxy Access
Can I view someone else’s health record in MyUnityPoint?
Why don’t I have full access to my teenager’s medical record?
Can I limit what information my proxy has access to in my account?
How do I remove proxy access?
Technical Questions
What is MyChart Central and Lucy?
What is your Privacy Policy?
Who else has access to this information?




General Question

What is "MyChart"?

MyChart is the application UnityPoint Health uses to power its MyUnityPoint patient portal. You may come across the MyChart name from time to time when registering for access or using a mobile device to access records and health management tools.

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Enrollment Questions

How do I sign up for a MyUnityPoint account?

There are three ways to get an account:

1. You may request one by selecting "sign up now" on the MyUnityPoint page. Once we receive your request will be validated and returned to you within three business days.

2. At your next appointment, your provider will give you an activation code during the clinic visit. This code will enable you to log in and create your own username and password.

3. You may also call your primary care clinic or our support team at (877) 224-4430 to get an activation code or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

If you have technical questions about the service, email our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430. Remember, MyUnityPoint is not to be used for urgent needs; for medical emergencies, dial 911.

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After You've Enrolled

I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430 to request a new, secure password.

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My activation code does not work. What should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430.

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Can you send me a new activation code? I lost it, let it expire or did not receive it?

You may request a new activation code by selecting "sign up now" and clicking "register online". Your request will be validated and returned to you within three business days. Or, you may contact us at MyUnityPointSupport@unitypoint.org or call (877) 224-4430, and after we verify your information, a new code will be sent to you via email.

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I want to "bookmark" or set a "favorite" link to the MyUnityPoint login page. What is the best link to save?

Please use chart.myunitypoint.org.

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I was logged out of MyUnityPoint, what happened?

We aim to protect your privacy and keep your information secure. While logged into MyUnityPoint, if your keyboard remains idle for 15 minutes or more, you will automatically be logged out. We recommend that you log out of your MyUnityPoint session if you need to leave your computer for even a short period of time.

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Can I access MyUnityPoint from my mobile device?

Yes, you can also download the free application from the iPhone App Store or Google Play by searching for “MyChart”. After downloading, select MyUnityPoint from the app's list of providers.

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Appointments and Messaging

If I send a message to my provider or nurse, when can I expect a reply?

You will generally receive an answer within two to three business days. Please note that your provider may approve someone else on your care team to respond to your message. Also, please note that MyUnityPoint should not be used for urgent situations. Contact your clinic if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I schedule a physician or provider appointment?

You can schedule an appointment with your primary care provider or any provider at your primary care clinic. You can also schedule an appointment with any provider you have seen in the past three years.

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I would like to schedule an appointment, but I don't see my provider listed?

If your provider is not listed, please contact your clinic directly.

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Can I still request an appointment online if my provider or reason for visit isn’t available in the scheduling feature?

If your provider, reason for your visit or specialty isn’t an option in the scheduling feature on MyUnityPoint, you still have the option to request an appointment. All appointment requests submitted through this feature are sent to our scheduling team who will review your request and follow-up via MyUnityPoint message or phone call to confirm availability with you.

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Can I cancel an appointment using MyUnityPoint?

You may cancel an appointment if it is more than 24 hours from the time of your appointment. Contact your provider's office directly by telephone if you need to cancel less than 24 hours in advance. Please follow the cancellation policies established by your clinic.

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How do I change my Notification Settings?

Patients have the option to personalize how they would like to receive notifications regarding activity in their MyUnityPoint account. Notifications are available by email or text message regarding appointments, test results, messages, medications, questionnaires and more. From the MyUnityPoint main menu on the web, choose Settings > Notifications > Accept the disclaimer, and then choose your notification preferences on the Notifications Settings page.

Please ensure your notifications are set correctly for the best MyUnityPoint experience. Your MyUnityPoint notifications are separate from any additional text message reminders you may have already signed up for through your clinic.


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Your Medical Records

What is the difference between my provider notes and the After Visit Summary (AVS)?

  • The After Visit Summary is written specifically for you and summarizes your visit and next steps. This document is written using patient friendly language.
  • The provider note is a medical document that summarizes the encounter for other medical professionals, care team members, and payers to support coordination of care and billing. These notes are part of your larger legal medical record and are written using common medical terminology familiar to health care professionals (but not always patients). These notes typically include a summary of the history provided, physical exam, your provider’s medical assessment and the recommended plan. While we are excited to share provider note with you, please note that these documents may contain medical language, abbreviations or terminology that is unfamiliar. Please feel free to use the Medical Dictionary – Common Abbreviations, MedlinePlus and Healthwise as resources to help you better understand your note.

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Will I be able to view my entire medical record in MyUnityPoint?

Most, but not all, of the information related to care delivered by your UnityPoint Health providers will be available in MyUnityPoint. Some sensitive provider documentation and test results will not appear. Contact your care team if you have concerns or questions about the information in your MyUnityPoint account.

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When can I see my test results in MyUnityPoint?

Most test results are available within one to three days. Labs resulted during your inpatient stay will be released 24 hours after discharge. Radiology results and other tests that are not available in MyUnityPoint will be communicated to you by telephone or U.S. Mail. If you have any questions or concerns about a test result, please contact your provider.

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Can I see notes in the MyUnityPoint mobile phone app?

Currently, notes are not available in the MyUnityPoint mobile app.

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Why can’t I see any of my notes or a specific note I expected to see?

Possible reasons include:

  • Any notes written for appointments before October 16, 2018 will not be viewable in MyUnityPoint.
  • The note may not be ready. Your provider must sign the note before the note will appear in MyUnityPoint.
  • The provider may not be able to share notes.
  • Your provider may have chosen not to share this particular note. We encourage you to talk with your provider to understand their reason for not making a particular note available.

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What if I have questions about the information in my note?

Because your note is part of your larger medical record, it may contain medical language, abbreviations, or terminology that’s not so easy to understand. If you find unfamiliar terms or abbreviations, this Medical Dictionary – Common Abbreviations may help. MedlinePlus and Healthwise are good also resources to help you better understand your note. If you still have questions about your note, write them down so you can email your provider or share them at your next appointment.

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Some of my health information on MyUnityPoint is not accurate, what should I do?

Your MyUnityPoint information comes directly from your electronic medical record. If you would like to make changes to your Health Issues, Allergies, or Medications list, utilize the “plus” and “minus” buttons in those sections to submit an update request to your provider. Your provider will review them with you during your next visit. If it’s a serious issue, like a potential mistake that could affect your care immediately, contact the office of the health care professional who wrote the note and tell them about your concern. For all other changes, please contact the facilities Privacy Officer for further assistance.

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Proxy Access

Can I view someone else’s health record in MyUnityPoint?

Yes. Proxy access allows you to use MyUnityPoint on behalf of someone else. Common examples of when proxy access is beneficial include a dependent child, aging parent or spouse/partner. Complete a proxy consent form to request access to this service.

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Why don't I have full access to my teenager's medical record?

Due to complex teen privacy laws, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Due to these requirements, we offer limited information to proxies of minor patients in this age category.

Pediatric Access: Parents and guardians of children up to 12 years of age can:

  • View upcoming appointments
  • View test results
  • View health history including immunizations, allergies, medications and more
  • Send a non-urgent, secure message to your child’s clinician's office

Limited Teen Access: Parents and guardians of children age 12-17 can:

  • View immunizations records

Teen Connection: Patients 14-17 years of age can view their own health information. *This is not proxy access as the patient is accessing his/her own health information.

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Can I limit what information my proxy has access to in my account?

At this time, there is no way to limit the type of information an approved proxy can access. There are two options: no access or full access to your account.

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How do I remove proxy access?

You can remove a family member's proxy access to your MyUnityPoint account at any time by logging into your MyUnityPoint account. Click on "Personalize" under the Settings menu option on the top right and then select the proxy access you wish to revoke under "Who Can View My Record?"

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Technical Questions

What is MyChart Central and Lucy?

MyChartCentral is a secure website maintained by Epic Systems Corporation that helps you conveniently organize your health information and connect multiple MyChart accounts from multiple organizations. With MyChartCentral, you don't need to remember a handful of passwords and visit multiple websites looking for your medical data: You can find it all in one place.

Lucy is a feature of MyChartCentral that allows you to view, enter, and manage your own personal health information. With Lucy, you can enter information about your health that you maintain and update.

MyChartCentral and Lucy are not maintained by UnityPoint Health. For more information on MyChartCentral and Lucy, please click here.

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What is your Privacy Policy?

MyUnityPoint is owned and operated by UnityPoint Health and is fully compliant with federal and state laws pertaining to your privacy as directed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UnityPoint Health. To view the UnityPoint Health Notice of Privacy Practices please click here.

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Who else has access to this information?

Your medical information can only be viewed by people who are legitimately involved in your care. Clinicians and other staff operate under strict confidentiality rules.

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