My Visit Notes


Every time you visit UnityPoint Health for healthcare, your provider documents the visit in your electronic medical record using notes. These notes include the information you discussed, your provider’s diagnoses and your treatment plan. These notes are different from the After Visit Summary, which is a recap of your visit.

Now, you can review these notes in your MyUnityPoint account through a new feature called My Visit Notes.

We added this feature because we know most people don’t remember everything they discuss with their provider and we want to make sure you have this information at your fingertips.

We did this because we know people who read their notes:
  • Are able to recall their care plan better
  • Take better care of themselves
  • Do a better job at taking medications as prescribed
  • Feel more in control of their care
  • Understand their health and medical conditions better

Here’s how you can get the most out of your notes:
  • Read them after your visit to remind you what was discussed and the treatment plan.
  • Share them with a trusted care giver or family member.
  • Review them before your next visit, to help you prepare and write down any new issues you want to discuss.

Frequently Asked Questions


My Visit Note Basics
What is the difference between my provider notes and the After Visit Summary (AVS)?
What notes can I see?
When can I see a note from my visit?
How do I find my notes in MyUnityPoint?
Can I see notes in the MyUnityPoint mobile phone app?
Why can’t I see all of my notes or a specific note I expected to see?
What if I have questions about the information in my note?

My Visit Note Proxy Connections
I’m worried about privacy. Who else has access to this information?
Can I limit what information my proxy has access to in my account?
How do I remove proxy access?

My Visit Note Other Questions
Is it possible for me to see my entire medical record?
What if I see an error? How can I request a change to my note or record?

What is the difference between my provider notes and the After Visit Summary (AVS)?

  • The After Visit Summary is written specifically for you and summarizes your visit and next steps. This document is written using patient friendly language.
  • The provider note is a medical document that summarizes the encounter for other medical professionals, care team members, and payers to support coordination of care and billing. These notes are part of your larger legal medical record and are written using common medical terminology familiar to health care professionals (but not always patients). These notes typically include a summary of the history provided, physical exam, your provider’s medical assessment and the recommended plan. While we are excited to share provider note with you, please note that these documents may contain medical language, abbreviations or terminology that is unfamiliar. Please feel free to use the Medical Dictionary – Common Abbreviations, MedlinePlus and Healthwise as resources to help you better understand your note.


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What notes can I see?

You can see clinic and emergency department notes from your doctors, physician assistants and nurse practitioners. Notes from visits before October 16, 2018 will not be available in MyUnityPoint.


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When can I see a note from my visit?

After your appointment, your provider must review and sign the note before you are able read the note in MyUnityPoint.


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How do I find my notes in MyUnityPoint?

  • Clinic notes will appear in a new “Notes” tab within the “Appointment & Visits” section.
  • Hospital notes will appear in the “Appointment & Visits” section at the end of the After Visit Summary (AVS).


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Can I see notes in the MyUnityPoint mobile phone app?

Currently, notes are not available in the MyUnityPoint mobile app.


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Why can’t I see all of my notes or a specific note I expected to see?

Possible reasons include:

  • Any notes written for appointments before October 16, 2018 will not be viewable in MyUnityPoint.
  • The note may not be ready. Your provider must sign the note before the note will appear in MyUnityPoint.
  • The provider may not be allowed to share notes.
  • Your provider may have chosen not to share this particular note. We encourage you to talk with your provider to understand their reason for not making a particular note available.


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What if I have questions about the information in my note?

Because your note is part of your larger medical record, it may contain medical language, abbreviations, or terminology that’s not so easy to understand. If you find the note difficult to understand because there are unfamiliar terms or abbreviations, this Medical Dictionary – Common Abbreviations may help. MedlinePlus and Healthwise are good resources to help you better understand your condition or medical terms. If you have questions about your note, write them down so you can message your clinician’s office or share them at your next appointment.


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I’m worried about privacy. Who else has access to this information?

It’s important for you to know that making provider notes available to you does not change the confidential relationship you have with your health care team. What does change is your ability to share. Now, it’s easier to share your medical information with a care partner, family member, or others, but only if you choose. You are in full control of who has access to your notes, which means you are in full control of your privacy. To help ensure your privacy, please remember to:

  • Keep your login name and password private
  • Wherever you look at your account, always exit by selecting “sign out” when you are done


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Can I limit what information my proxy has access to in my account?

Individuals who have proxy access to another patient’s account/medical record will be able to view notes that have been released to MyUnityPoint. Be aware that proxies for teenagers (patient’s age 12-17) will not be able to see their notes, due to complex teen privacy laws. At this time, there is no way to limit the type of information an approved proxy can access.


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How do I remove proxy access?

You can remove a family member's proxy access to your MyUnityPoint account at any time by logging into your MyUnityPoint account. Click on "Personalize" under the Settings menu option on the top right and then select the proxy access you wish to revoke under "Who Can View My Record?"


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Is it possible for me to see my entire medical record?

All patients have a right to request their full medical record, including providers’ notes from the Health Information Management department of your hospital or the clinic administrator of your primary care clinic.


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What if I see an error? How can I request a change to my note or record?

Your MyUnityPoint information comes directly from your electronic medical record. If you would like to make changes to your Health Issues, Allergies, or Medications list, utilize the “plus” and “minus” buttons in those sections to submit an update request to your provider. Your care team will review them with you during your next visit. If it’s a serious issue, such as a potential mistake that could affect your care immediately, contact the office of the health care professional who wrote the note and tell them about your concern. Use your best judgment about small mistakes, such as spelling or grammar. For all other changes, please contact the facilities Privacy Officer for further assistance.

If you have any questions about using MyUnityPoint, ask your care team, or email our support team at MyUnityPointSupport@unitypoint.org, or call (877) 224-4430 Monday through Friday 8am-5pm CST.

Remember, MyUnityPoint should not be used for urgent needs; for medical emergencies, call 911.


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